Reference

Terms and Conditions That Cover Your Account

These terms set out what you agree to when you open and use a gelai88 account — including how we handle deposits through DANA, OVO, and GoPay, what we expect from you, and what you can expect from us.

Account eligibility rulesDANA, OVO, GoPay wallet termsWithdrawal conditionsAccount suspension policyJurisdiction notice
gelai88 Terms and Conditions That Cover Your Account
HOW WE OPERATE

How gelai88 Handles Your Account Obligations

We apply these terms consistently across all accounts, all payment methods, and all device types. Whether you access the platform on mobile or desktop, the same rules apply. Here is how we manage the key areas these terms cover.

Account Security

Your account credentials are your responsibility under these terms. We use SSL encryption on all sessions and require OTP verification when you log in from a new device or browser.

Wallet Verification

Withdrawals to DANA, OVO, or GoPay require that the wallet name matches your registered account name. Mismatches trigger a manual review before funds are released.

Data Handling

We retain account data only as long as your account is active or as required by applicable law. You can request a data summary or deletion by contacting support with your account ID.

Term Changes

When we update these terms, a notice appears in your account inbox before the change takes effect. You have the right to close your account before accepting any revised version.

TERMS CONTACT

Ask Us About These Terms

If any clause in these terms is unclear, or if you need to raise a concern about your account under these conditions, our support team is available to help. Reach us through live chat inside your account dashboard, via email, or through our Telegram channel. We aim to respond to terms-related queries within one business day.

Live Chat Access live chat directly from your account dashboard. This is the quickest path for questions about account status, suspension notices, or wallet-related term queries.
Email Support Send detailed terms or dispute queries to our support email. Include your account ID and the specific clause or transaction in question so we can respond accurately.
Telegram Channel Our Telegram channel handles account access questions and terms clarifications. Use it when you need a faster written record of the conversation for your own reference.

Common Questions About These Terms

The questions below cover what real account holders ask us most about these terms — from wallet rules to account suspension and how to request changes to your information.

Yes. These terms apply to every payment method on the platform. Your DANA, OVO, or GoPay wallet is also subject to that provider's own terms, which sit alongside ours.

No. We notify you through your account inbox before any change takes effect. Continuing to use your account after the effective date means you accept the updated terms.

We may suspend or close an account that breaches these terms. Any pending withdrawal to your registered DANA, OVO, or GoPay wallet will be reviewed before processing in that case.

Contact support via live chat or email with your account ID and a clear data request. We will respond within the timeframe required by applicable law in your eligible region.

The same terms apply across all eligible regions. Where local law in your area conflicts with any clause, local law takes precedence. Access itself depends on whether it is permitted where you are.

Yes. If you do not accept a revised version of these terms, you can close your account before the update takes effect. Contact support to start the account closure process.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.