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How gelai88 Handles Your Personal Data

This privacy policy explains exactly what data gelai88 collects when you open an account, make a deposit via DANA, OVO, or GoPay, and use the platform — and what we do with it.

Account data kept secureDANA, OVO, GoPay payment info protectedNo data sold to third partiesYou can request your data any timeIndonesia-focused data handling
gelai88 How gelai88 Handles Your Personal Data
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

gelai88 applies encryption to data stored on our servers and to data transmitted between your device and the platform. Your payment details for DANA, OVO, and GoPay are never stored in plain text. We use cookies to keep your session active across devices — so if you switch from your phone to a browser, your account stays connected without requiring a full re-login each time. You can manage cookie preferences through your browser settings at any time.

Encrypted Storage

Account credentials and payment references are stored with encryption. We do not hold your DANA, OVO, or GoPay PIN or full wallet password at any point.

Cookie Use

Session cookies keep you logged in across your phone and browser. Analytics cookies help us understand how the platform is used so we can improve it — these can be disabled in your browser.

Data Retention

We keep your account data for as long as your account is active or as required by applicable legal obligations in the regions we operate. Closed accounts are deleted after the required retention window.

Third-Party Sharing

Data shared externally is limited to payment processors (DANA, OVO, GoPay) and identity verification services required to operate your account. No marketing third parties receive your data.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or delete your account data, our support team handles privacy requests directly. You can reach us through live chat on the platform, by email, or through your account dashboard. We aim to respond to all privacy-related requests within a reasonable timeframe. Your request will be acknowledged and tracked so nothing gets lost.

Live Chat Open the chat widget from your account dashboard to submit a privacy request directly. A support agent will log your request and follow up.
Email Support Send your data access or deletion request to our support email. Include your registered phone number or the wallet used for your last DANA, OVO, or GoPay deposit.
Account Settings Some data preferences — like marketing communications — can be updated directly inside your account settings without contacting support at all.

Common Questions About Your Privacy on gelai88

These are the questions we hear most from Indonesia account holders about how their data is handled, who can see it, and what rights they have. If your question isn't covered here, live chat and email support are both available.

We collect your name, phone number, email, and the wallet details you use for DANA, OVO, or GoPay deposits. We do not collect more than what is needed to run and verify your account.

No. We only record transaction reference numbers and amounts. Your wallet PIN, password, and full credentials are never transmitted to or stored on our servers.

Yes. Submit a data access request via live chat or email with your registered phone number. We will provide a summary of the data we hold on your account within a reasonable timeframe.

Contact support through live chat or email and request account deletion. We will remove your personal data after the legally required retention period for your region has passed.

No. We do not sell or share your data with advertisers. Third-party access is limited strictly to DANA, OVO, GoPay payment processors and identity verification services.

Session cookies keep you logged in across your phone and browser. Analytics cookies help us improve the platform. You can disable non-essential cookies through your browser or device settings.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.